Hi ,
I am working in a corporate giant's call center division in Bangalore.
this is about recent one sided and anti-emoployee( I feel) decisions from the manager(ment).
Recently we had a change to a different process .( Nothing was discussed - management decision)
We are there in the new process for 1 month now. Already there are teams working here. Comparing to them, out performance is less( which is abvious as we are new and they are working for more than 9 months to 3 yrs in the same)
When I say performance, the rest is on 44 % score and we are on 33% ( not so pathetic)
Here comes the catch:
Now they are going to extend our shift from 9 hrs to 10 Hrs in the name of performance.
(We are 2 team and 1 team is already doing so.)
The above reason is a sheer lie. They have some hidden agenda behind this. - for managerial gains
They dont have any idea that how long the shift is going to be extended .
So My questions are As per the Indian Labour rules.
1.are the Indian Labour rules are not applicable for Corporate multinational companies?
2.The below link talks about indian labour rules
THE FACTORIES ACT, 1948
Point 54 talks about 9 hrs a day. Is it including breaks or not? (braks for food, washroom etc)
3. Point 51 talks about 48 hrs per week.
Company has a human rights policy :-
Working Hours: Do not require employees to work more than the maximum hours of daily labor set by local laws. Comply with overtime pay requirements.
Please explain.... it starts next week. So please help.
