Big Helpers Community - Blogs http://www.bighelpers.org/forum/blogs/ Community Social help to Indian Netizens en Tue, 06 Jan 2009 09:37:58 GMT vBulletin 60 http://www.bighelpers.org/forum/styles/chatfusion/misc/rss.jpg Big Helpers Community - Blogs http://www.bighelpers.org/forum/blogs/ Reliance Broadnet: worst broadband service I have come across http://www.bighelpers.org/forum/blogs/kushal/19-reliance-broadnet-worst-broadband-service-i-have-come-across.html Sat, 16 Aug 2008 17:02:23 GMT Continuing my earlier blog about my continued correspondence with Reliance customer care, here is the brief: 1. I took Reliance broadnet on 19th... Continuing my earlier blog about my continued correspondence with Reliance customer care, here is the brief:

  1. I took Reliance broadnet on 19th July 2008 and uptill 16th August 2008, I had paid them Rs 3178/- without making a single call from the phone.
  2. From 3rd August 2008, my connection has been barred due to crossing of credit limit.

This is the email just received today from customer help desk:

Quote:
With reference to your mail regarding "Payment related", we would like to inform you that the payment of Rs.1877.20 is reflecting in our system.

Further to inform you that there is no any due amount in your account.
This is in reply to my earlier email:
Quote:
I called up again in the evening today your support desk who gave me the password over phone today on 16th August 2008. Thank You for all your support and help.
I have further requests:

1. I had paid the earlier bill on due date of Rs. 1848/-
2. My services still not restored which was disconnected 15 days back.
3. Customer help desk informed to pay 1310/- for unbilled amount for restoration. I had paid online the amount of Rs. 1310/-
4. I request you to kindly disconnect and stop my services from immediate effect and I do not want to continue using the reliance services anymore.

Would you care to reply to it?

Regards,

I wonder, when will I get fair dealing from the company....

The earlier blog regarding reliance connection:

  1. http://www.bighelpers.org/forum/blog...ever-user.html
  2. http://www.bighelpers.org/forum/blog...-services.html
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/19-reliance-broadnet-worst-broadband-service-i-have-come-across.html reliance Broadnet: Never User it http://www.bighelpers.org/forum/blogs/kushal/18-reliance-broadnet-never-user.html Sat, 16 Aug 2008 14:55:27 GMT Reliance Broadnet, my personal experience says not to use it. Continuing from my previous experience in the blog where the reliance continued to... Reliance Broadnet, my personal experience says not to use it.

Continuing from my previous experience in the blog where the reliance continued to reply by not resolving my issue, here is the further correspondence.

Not hearing from them I wrote again on 16th August:

Quote:
I had not heard from your team from long and any telephone call asking for update about my issue ends up with another service request number. This time it is 74048285 as on 16th August 2008.
Would you be kind enough to update me about the progress of the complaint.
Regards,
and again after few hours:

Quote:
I called up again in the evening today your support desk who gave me the password over phone today on 16th August 2008. Thank You for all your support and help.
I have further requests:

1. I had paid the earlier bill on due date of Rs. 1848/-
2. My services still not restored which was disconnected 15 days back.
3. Customer help desk informed to pay 1310/- for unbilled amount for restoration. I had paid online the amount of Rs. 1310/-
4. I request you to kindly disconnect and stop my services from immediate effect and I do not want to continue using the reliance services anymore.

Thank You!

Regards,
After some hours I got this reply:
Quote:
My "Online bill registration issue ", the service request ID 74048285 has been resolve and as per resolution you are successfully at kushal@officers.in and password is XXXXXXX.
Some thoughts:

1. From 3rd August 2008, Reliance disconnected my services pending high usage....Why did they not inform that?
2. Even because of mistake of Reliance for not resolving online bill payment issue, why did they not restore the services
3. On 13th August 2008, on due date I made the payment through cheque, but found that my services were not restored.
4. On confirmation found that I again need to pay 1310/- because I had exceeded the limit of my quota.
5. When my monthly plan is 1500/- per month, it means every 15 days my telephone would be barred from usage because of high unbilled usage....

I am waiting for my restoration, so that I disconnect my reliance services.

Really a bad policy and bad service provider....


Will update when I finally get the disconnection.

This blog is in continuity to this one:

http://www.bighelpers.org/forum/blog...-services.html ]]> kushal http://www.bighelpers.org/forum/blogs/kushal/18-reliance-broadnet-never-user.html Reliance Broadnet: the money fleecing Services http://www.bighelpers.org/forum/blogs/kushal/17-reliance-broadnet-money-fleecing-services.html Sat, 16 Aug 2008 14:43:45 GMT I highly recommend every new user of broadband to desist from using reliance broadnet services. I took the reliance broadnet connection which was... I highly recommend every new user of broadband to desist from using reliance broadnet services.

I took the reliance broadnet connection which was started on 19th July 2008 with 1499/- broardband plan which included 7.5 GB of Data transfer per month.

The 1st bill got generated on 23rd July on pro-rata basis and with a usage of 5 days I got a heft bill of 1878/-. Nobody to blame except me for not understanding the pro-rata basis...I used only 2.5 GB but that exceeded the pro-rata amount.

Within 2 days my phone was disconnected because of high usage and exceeding the credit limit.

I tired all efforts to register online but everytime it would return a pop-up error as "my Subscriber ID is not available"

I lodged complaint over phone :
73243067

It was promised that within 12 hours the issue would be resolved. Failing which I kept on calling them, who apolozised but never resolved.

So finally I wrote email:

Quote:
Hello,
I had taken the reliance broadband connection on 19th July 2008, and today on 3rd August 2008 my connection has been disconnected in pretext of over usage.
I had been trying to register to Online bill payment utility but could not get resolution even with many assurances from customer case. One of my complaint ID is:
73243067

Without the resolution, I am not able to pay for the amount, and without intimation my telephone has been connected.

Would you kindly resolve my matter, if that is not responded today, kindly consider my request for disconnection from today onwards. I am ready to pay for the balance amount, if your customer support takes up the matter immediately,
Regards,


PN: This is also an information that I would be using this as a public document for publishing at appropriate places.
The reply was as if I am a fool:
Stating that I my request has been registered under 73243067 ad that I should access the official website and enter the details.

On this reply I worte back:

Quote:
Hello,
Thank You for the reply. I had been complaining for the same and that is what I had written to you.

!!!KINDLY READ MY MAIL BEFORE YOU REPLY!!!

I am not able to register in the same URL from past 7 days, and all the time it gives me a message that 'my Subscriber ID is not available'. This is what I followed:
1. Visited http://rbill.relianceinfo.com/webapp/broadband/jsp/registration/RegisterUser.jsp
2. Entered this details:
CAN: 100109076990
email: kushal@officers.in
BAN: 100000109678515
Subscriber ID: 252150005113
3. The pop up returns that SUbscriber ID is not available with you.

I had even tried my username 'kushaaal' and also telephone number with STD Code: 1130232600 & also this: 01130232600

I hope this time you would read what problem I am facing and resolve and help me to resolve the issue.

Regards,
I also replied this on 4th August:
Quote:
Sorry to add this:
The URL you had mentioned http://www.rcom.co.in/webapp/Communications/rcom/index.jsp is returning this error:
Error 404: SRVE0190E: File not found: /rcom/index.jsp.
To which I got this reply on 5th August:

Quote:
Stating that I my request has been registered under 73243067 which is in process and will be resolved at the earliest.
I did not hear from the reliance upto 10th August so I wrote back:

Quote:
Hello,
It is past 6 days I have not got any reply to this ticket. Further because of non-resolution of this issue, I am not able to pay my bill and therefore your company had disconnected my telephone from past 10 days. It is causing harsh inconvenience to me and putting me at disadvantage by un-necessary harrasement.
May I request you to assist me
Regards
On 10th August I got this reply:
Quote:
My complaint regarding Online bill view issue has been registered under Service Request ID 73738681 and same would be resolved at the earliest. My complaint was documented and escalated the same to the concerned team who will review the same.
Not hearing from reliance, I wrote to them on 13th August:

Quote:
Hello,
Thank you for the support.
Its past 10 days and I had not heard from your regarding this issue. As I am not able to pay my dues online, your company had disconnected my phone:
1. Would I be charged rental and other charges whatsoever during this period of disconnection?
2. As you had accepted that it is your technical fault, therefore I am not able to pay my bills, and because of that my services have been disconnected by your company. Why don't you restore my connection on this reason.

Kindly reply to me on these two para meanwhile I wait for the technical resolution.
Regards,
I heard immediately on 13th August 2008:

Quote:
With reference to your mail regarding online bill payment registered under Service Request ID 73738681, please note that your complaint has been resolved with resolution that your need to register on the web
On this repeated wrong reply I wrote back on 14th August:

Quote:
Unfortunately the problem is not resolved but compounded.
1. Once I try to register now, it returns a pop-up that your account is already registered for online bill payment, and password has been sent at my email kushal@officers.in (See the attached screenshot)
2. I had not received any password email from your company
3. If I try to go to forgot password, it again returns the pop-up message as 'Your subscriber ID is not available with us' (See the screenshot)

I have called your customer helpdesk who again gave me a service request ID as 73942746 attended by Shri.Rahul.

4. Regarding restarting of service, I had requested you to consider your technical inability of not resolving my online payment problem to be waived off so that I continue using my services. If I am not able to pay the balance of Rs. 1877.20 through online payment, how can again you ask me to pay Rs. 1877.20 for restoration. You have put me on disadvantage and put me out of internet services which is affecting my business. KINDLY TAKE A NOTE OF THIS! I again request you to restore my services pending your resolution of reliance technical incompetence to resolve my problem from past 10 days and more.
5. "Further with your mail regarding waiver for down time, we would like to inform you that please revert us back once you will receive your next bill." Does it mean that I would be billed the full rental even though my services are disconnected because of your technical non-resolution? And that I would again need to contact for waiver of my undue bill?

Regards,
To which I got this reply on 15th August 2008:

My mail regarding Online bill registration issue, has already been registered under Service Request ID 73942746, which is in process and the same would be resolved at the earliest.


I think many more blogs need to be covered before the matter ends....or it would never?:angry:

Continued in this blog:
http://www.bighelpers.org/forum/blog...ever-user.html ]]> kushal http://www.bighelpers.org/forum/blogs/kushal/17-reliance-broadnet-money-fleecing-services.html Policing http://www.bighelpers.org/forum/blogs/ssen123/16-policing.html Tue, 08 Jul 2008 15:25:42 GMT Delhi is notorious for its crimes . Snatching incidences are quite common. If one goes to the police station, the Police do agree to write the FIR,... Delhi is notorious for its crimes . Snatching incidences are quite common. If one goes to the police station, the Police do agree to write the FIR, but they also caution that will one be ready to identify the criminal knowing full well the consequences? Right from petty crimes to big ones , people are afraid to be a witness. The justice is also so delayed that people lose hope . As a result the crimes are increasing in this country which is inevitable. Today in front of the police , Japanese tourists were molested and all their belongings snatched at Puri (a religious place). The tourists were so disgusted with the whole system that they had not lodged an FIR. Where is the protection from the criminals in this country? What a common man will do in this case , just helplessly see himself robbed and molested? Because law and the police are for the powerful people only. This is a country run by the powerful people , for the powerful people and of the powerful people. A common man is only a servant and a dispensable commodity of these power lobby? ]]> ssen123 http://www.bighelpers.org/forum/blogs/ssen123/16-policing.html Income Tax http://www.bighelpers.org/forum/blogs/ssen123/15-income-tax.html Tue, 08 Jul 2008 15:10:47 GMT It is an established fact that the builders are making abnormal profits from their business, at least at Delhi. Govt. is helping them to do so... It is an established fact that the builders are making abnormal profits from their business, at least at Delhi. Govt. is helping them to do so without keeping any caps or margins on pricing of properties. On connivance with government agencies they are bleeding the general public and is one of the main factor in spiralling inflation. My question is how much each builder is paying Tax to the Government? Is there any database available anywhere? ]]> ssen123 http://www.bighelpers.org/forum/blogs/ssen123/15-income-tax.html ABN AMRO Bank, Where are the Company Values? http://www.bighelpers.org/forum/blogs/kushal/14-abn-amro-bank-where-company-values.html Thu, 24 Apr 2008 18:21:34 GMT 1. http://www.bighelpers.org/forum/blog...ny-values.html (http://www.bighelpers.org/forum/blogs/kushal/9-abn-amro-credit-cards-company-values.html)...
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html
  4. http://www.bighelpers.org/forum/blog...values-iv.html
  5. http://www.bighelpers.org/forum/blog...-values-v.html
The journey with ABN AMRO seems to be never ending and looks getting better and better...
Quote:
Thank You once again Shivani Bajaj for your kind information.
I am sure now I can fix the responsibility to the agent of your company who called me up and made my form filled up. Would you kindly do an investigation about how that executive (agent) got the information of my card from ICICI bank, as you have categorically told that your bank (Meaning your bank and Banking employees, or agents, correct me if I am wrong) indulge into spamming and farming of card details.

Would you kindly let me know the agents name and address who has booked the form for credit card at your company?

Also, kindly process the commitment you have made in earlier email " We request you to provide us with your date of birth to investigate your query with regard to sourcing of the card application. "

Thank You
Regards,
Kushal Pathak
Again 'Cardservices' came to talk to me on 19th April 2008:

Quote:
Dear Mr. Pathak,

This has reference to your email dated April 16, 2008.

We have taken a note of your request and the same has been forwarded to the concerned department.


We will revert to you shortly. We will appreciate your patience and co-operation in this regard.


Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Cardservices
Finally new twist.

On 23rd April 2008, Shivani Bajaj wrote to me again:

Quote:
Dear Mr. Pathak,

This is in reference to your email dated April 16, 2008 .

We would like to reiterate that the ABN AMRO bank is fully committed to customer's privacy & information and we always ensure that there is no compromise to it.

We would further express our inability in providing you any information in this regard.

We would also request you to contact ICICI directly regarding the same.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Shivani Bajaj
ABN AMRO committed to me following:
  • Return of the Forms I submitted
  • Investigate the matter about who was the source of my application
  • Protect my privacy that no further calls will be made
In all I got the reply that they cannot do anything now for me and I should better contact ICICI bank for the matter purely concerned with ABN AMRO Credit card.

I think it was not just the end they thought, on 22nd of April 2008, I got a call during my meeting from an agent that he is from ABN AMRO Bank and that I was using ICICI Gold Credit card and that his back would give me ABN AMRO Platinum Credit card.

I had informed ABN AMRO Credit card, and now for sure I am not going to rest.. here is the content of the email:

Quote:
Hello Shivani Bajaj,
Thank You again for the information. I understand why you cannot make things transparent at your end. However, one of your outsourced agency 'KINGS SOLUTIONS', kirti Nagar agent again called me yesterday to offer me ABN AMRO Credit card because I am having ICICI Credit card. When I asked him how did he get my mobile number and that he knows about my holding of ICICI credit card, he told that the ABN AMRO Bank Senior Officials send them via 'net' to them.

I failed to understand why your bank allows such blatant disregard to citizen privacy, more so when you had promised that no calls would be received further regarding credit card. Also I fail to understand why your repeated statements of customer's privacy is not followed in spirits.

The details of the call made to me during my meeting hours were:

Name of Agent: Shri. Rahul Sharma
Mobile Number: 9971693082
Agency Name: Kings Solutions, Kirti Nagar
Time and date of Call: 4.32 PM, 22/04/2008

May I insist upon your clarification.
Thank You
Regards,
Kushal Pathak
On 24th April 2008, today I got reply from 'cardservices'.... and I guess you know by know what is the content:

Quote:
Dear Mr. Pathak,

This is in reference to your email dated April 23, 2008.

We have taken a note of your request and the same has been forwarded to the concerned department.


We will revert to you shortly. We will appreciate your patience and co-operation in this regard.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/14-abn-amro-bank-where-company-values.html Are the ABN AMRO Credit Card good? The Company Values-V http://www.bighelpers.org/forum/blogs/kushal/13-abn-amro-credit-card-good-company-values-v.html Thu, 24 Apr 2008 18:18:29 GMT 1. http://www.bighelpers.org/forum/blogs/kushal/9-abn-amro-credit-cards-company-values.html 2....
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html
  4. http://www.bighelpers.org/forum/blog...values-iv.html

Here is what Shivani Wrote to me:

Quote:
Dear Mr. Pathak,

This is in reference to your email dated March 29, 2008 .


We regret the inconvenience caused in this regard.

We request you to provide us your date of birth and mailing address to enable us retrieve your application and to send them back at your preferred mailing address.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Shivani Bajaj
Without waisting a single day in replying back I wrote a long letter back to them

4th April 2008

Quote:
Thank You Shivani Bajaj for the email and your kind consideration. As your team had already told me about your policy of non-returning of the submitted forms, I would like to retreate that I do not have any issues of your company not returning the same to me. However, I insist that you kindly supply me the following information I have been requesting. I am quoting again the same question to you for reference:
However, I have not got reply to any of the above questions raised by me, specifically
  2. As I had no relation with ICICI Lombard, nor have I taken up any insurance policy, I need to know how my telephone number and that I had taken the Credit card from ICICI was revealed to your company marketing executives?
  3. "As part of our constant endeavour to provide our customers with excellent service, we keep introducing new products and services. To make our customers aware of the same, we convey such information via phone, letter or e-mail.'

  4. With New Products and Services, you mean the ABN AMRO Credit card?

  5. Would you be kind enough to tell me if you have a signed agreement wherein ICICI would reveal the credit card customers telephone numbers? As I had not signed any paper/document/deed/decree with ICICI to reveal my telephone number, I would like to also take up the matter with ICICI.
  6. "We would request you to view this incident in isolation and not representative of the services we strive to provide. "
    Also, that I was not just called by one marketing executive but by many during that time and it cannot be construed that ABN AMRO Bank senior executives are not aware about this happenings and that the incidence can be viewed in isolation.
May I request you again to provide me with para wise information so that I take up this matter with ICICI Lombard and ICICI credit card company.
Also with utmost sincerely, I would like to inform you that I would be putting the content of this discussions on all approachable web forums deemed fit.
Thank You!
Most Respectfully,
Dr. Kushal Pathak
As an interim reply 'cardservice' came back:

Quote:
Dear Mr. Pathak,

This has reference to your email dated April 4, 2008.

We have taken a note of your request and the same has been forwarded to the concerned department.

We will revert to you shortly. We will appreciate your patience and co-operation in this regard.


Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Cardservices
9th April Shivani Bajaj reverted back to me with this reply:

Quote:
Dear Mr. Pathak,

This is in reference to your email dated April 4, 2008 .

Please note we do not share our database with any other organisation as per the policy.

We request you to provide us with your date of birth to investigate your query with regard to sourcing of the card application.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Shivani Bajaj
This time I took a little time to reply as I was bubbling inside with callous replies.

This is what I wrote back on 11th April 2008:

Quote:
Thank You Shivani for the information. In reply to my repeated query as to how the data of mine residing with ICICI credit card was being used by the BPO Marketing executive of your esteemed company and who kept on calling me for three occasions, you had replied with " Please note we do not share our database with any other organisation as per the policy."
To my understanding this is not the proper reply in any legal sense, where in I had been asking how and under which policy other company data was utilized and not sharing your database! Should I consider that after my months of insistence to get the fact of the matter, I have been replied with this reply and is what your company is to say?

Also may I know the legal status of yours, whether you are replying to me as an authorized person to handle such high level complaint?

My Date of birth is 23rd November 1972

Thank You once again for continued replies.
Regards,
Kushal Pathak
Cardservice was again there to help me on 12th April 2008

Quote:
Dear Mr. Pathak,

This is in reference to your email dated April 11, 2008.

We have taken a note of your request and the same has been forwarded to the concerned department.


We will revert to you shortly. We will appreciate your patience and co-operation in this regard.


Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Cardservices
16th April 2008, Shivani wrote back to me

Quote:
Dear Mr. Pathak,

This is in reference to your email dated April 11, 2008 .

We would like to inform you that the ABN AMRO bank is fully committed to customer's privacy & information and we always ensure that there is no compromise to it.

Please note that we have not shared any information with any organisation as per the bank's policy.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Shivani Bajaj
It looks my battle for transparency was never going to end...:angry:
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html
  4. http://www.bighelpers.org/forum/blog...values-iv.html
  5. http://www.bighelpers.org/forum/blog...-values-v.html
  6. http://www.bighelpers.org/forum/blog...ny-values.html
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/13-abn-amro-credit-card-good-company-values-v.html ABN AMRO Credit Cards-Titanium Card: The Company Values-IV http://www.bighelpers.org/forum/blogs/kushal/12-abn-amro-credit-cards-titanium-card-company-values-iv.html Thu, 24 Apr 2008 18:15:10 GMT Read the earlier Posts: 1. http://www.bighelpers.org/forum/blogs/kushal/9-abn-amro-credit-cards-company-values.html 2.... Read the earlier Posts:
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html

Quote:
Thank You once again Shveta Gupta for the elaborate response.
However, I have not got reply to any of the above questions raised by me, specifically
  1. As I had no relation with ICICI Lombard, nor have I taken up any insurance policy, I need to know how my telephone number and that I had taken the Credit card from ICICI was revealed to your company marketing executives?
  2. "As part of our constant endeavour to provide our customers with excellent service, we keep introducing new products and services. To make our customers aware of the same, we convey such information via phone, letter or e-mail.'
  3. With New Products and Services, you mean the ABN AMRO Credit card?
  4. Would you be kind enough to tell me if you have a signed agreement wherein ICICI would reveal the credit card customers telephone numbers? As I had not signed any paper/document/deed/decree with ICICI to reveal my telephone number, I would like to also take up the matter with ICICI.
  5. "We would request you to view this incident in isolation and not representative of the services we strive to provide. "

    Also, that I was not just called by one marketing executive but by many during that time and it cannot be construed that ABN AMRO Bank senior executives are not aware about this happenings and that the incidence can be viewed in isolation.

May I request you again to provide me with para wise information so that I take up this matter with ICICI Lombard and ICICI credit card company.
Also with utmost sincerely, I would like to inform you that I would be putting the content of this discussions on all approachable web forums deemed fit.
Thank You!

Most Respectfully,
Dr. Kushal Pathak
On 14th March 2008, 'Cardservice' again came back :p and replied to me:
Quote:
Dear Mr. Pathak,

This has reference to your email dated March 12, 2008.

We would like to inform you that your query has been referred to the concerned department and will revert back to you shortly.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices
Though this time Human was there to give me automated reply:


Quote:
Dear Mr.Pathak,

This is in reference to your email dated March 12, 2008 .

We would like to inform you that we have referred your complaint to the concerned department and will revert to you shortly on the status of the same.

We appreciate your cooperation in this regard.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Rohit Wattal
Well by 29th March I did not get any reply from either the Human or Machine of ABN AMRO Credit card. So I bumped the email on 28th March 2008

Quote:
Hello,
May I wish to bring to your notice that I have not received any reply from the past 10 days. Would you be kind enough to supply me the requisite information, as detailed in the mail below.
Thank You
Regards,
So seeing my concern, the machine 'Cardservice' came to my rescue on 1st April 2008

Quote:
Dear Mr. Pathak,

This is in reference to your email dated March 29, 2008.

We would like to inform you that your query has been referred to the concerned department and will revert back to you shortly.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices
By 4th April 2008, I think Shivani got fed up by my refusal to forget and dissipate the issue, agreed to send me back my Application. I wonder after suffering for 2 months getting the replies from ABN AMRO Bank, why would I be satisfied with getting my application back.
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html
  4. http://www.bighelpers.org/forum/blog...values-iv.html
  5. http://www.bighelpers.org/forum/blog...-values-v.html
  6. http://www.bighelpers.org/forum/blog...ny-values.html
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/12-abn-amro-credit-cards-titanium-card-company-values-iv.html ABN AMRO Credit Cards Review: The Company Values-III http://www.bighelpers.org/forum/blogs/kushal/11-abn-amro-credit-cards-review-company-values-iii.html Thu, 24 Apr 2008 18:12:09 GMT Read my Earlier Blog Sequence in this regard here: 1. http://www.bighelpers.org/forum/blogs/kushal/9-abn-amro-credit-cards-company-values.html 2.... Read my Earlier Blog Sequence in this regard here:
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
As if ABN AMRO had decided to make my life missearble and complicated in respect of ABN AMRO Credit card, they wrote me back with reply which created many new issues:

On 8th March 2008
Quote:
Dear Mr. Pathak,

This is in reference to your email dated March 3, 2008 .

We would like to inform you that the ABN AMRO in coordination with ICICI Lombard is offering health insurance to there credit card customers.

As part of our constant endeavour to provide our customers with excellent service, we keep introducing new products and services. To make our customers aware of the same, we convey such information via phone, letter or e-mail.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,


Shivani Bajaj
****************
QUICK TIP
*************************************************************************************************************************************************************************************
Access Cardsonline & request for a balance transfer or a draft on your card ! Visit www.abnamro.co.in and make banking simple & hassle free!
**************************************************************************************************************************************************************************************
Cards Online - You may log on to CardsOnline & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history. In a nutshell you will be in a position to access details on your credit card account from anywhere - anytime. Log on to www.abnamro.co.in and register now !
***************************************************************************************************************************************************************************************
* Bank By Phone service - Delhi & Noida 95124 411 1111, Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Tirupur 9282021111, Pune 664 21111, Hyderabad 6666 1234, Vizag 9540 - 6666 1234, Bangalore 4124 5555, Mangalore 300 1500, Ahmedabad 98249 02224,Vadodara 6619999 Surat 98249 02224,Lucknow 398 2500 , Gurgaon 411 1111, Chandigarh, Ludhiana , Jalandhar 92165 01111 , Jaipur 92143 01111 , Kerala 92494 21111 , Nagpur, Kanpur , 011 3900 2224 or 1800 11 2224 , Nasik 9223321111 ,Coimbatore 92820 21111,Toll free 1800112224
***************************************************************************************************************************************************************************************
Atleast I was happy that now 'Cardservice' automated person was not responding. But How did ICICI Lombard come into picture? I had been asking for ICICI Credit card and they responded by telling me ICICI Lombard :shocked:

I had to reply back with this email:
8th March 2008

Quote:
Thank You very much Shivani Bajaj for the information.
1. As I had no relation with ICICI Lombard, nor have I taken up any insurance policy, I need to know how my telephone number and that I had taken the Credit card from ICICI was revealed to your company marketing executives?

"As part of our constant endeavour to provide our customers with excellent service, we keep introducing new products and services. To make our customers aware of the same, we convey such information via phone, letter or e-mail.'

2. With New Products and Services, you mean the ABN AMRO Credit card?
3. Would you be kind enough to tell me if you have a signed agreement wherein ICICI would reveal the credit card customers telephone numbers? As I had not signed any paper/document/deed/decree with ICICI to reveal my telephone number, I would like to also take up the matter with ICICI.

I am impressed by your responses and level of customer support.

Once again Thank you for all the information.

Regards,
Kushal Pathak
Here was the reply from ABN AMRO on 12th March 2008:

Quote:
Dear Mr. Pathak,

This is in reference to your email dated March 08, 2008.

We are concerned to read the contents of your email and would like to assure you that errors described by you are not indicative of the standards of customer service provided by ABN AMRO Bank.

We wish to reiterate that ABN AMRO bank is fully committed to customer's privacy & information and we always ensure that there is no compromise to it.

We would request you to view this incident in isolation and not representative of the services we strive to provide.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Shveta Gupta
Unsatisfied by yet another response, I wrote them again on the same day: 12th March 2008

  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html
  4. http://www.bighelpers.org/forum/blog...values-iv.html
  5. http://www.bighelpers.org/forum/blog...-values-v.html
  6. http://www.bighelpers.org/forum/blog...ny-values.html
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/11-abn-amro-credit-cards-review-company-values-iii.html ABN AMRO Credit Cards: The Company Values-II http://www.bighelpers.org/forum/blogs/kushal/10-abn-amro-credit-cards-company-values-ii.html Thu, 24 Apr 2008 17:15:56 GMT Continuing my earlier blog http://www.bighelpers.org/forum/blogs/kushal/9-abn-amro-credit-cards-company-values.html, I applied for the card without... Continuing my earlier blog http://www.bighelpers.org/forum/blog...ny-values.html, I applied for the card without actually going into who's who. The agents collected my card from my office, and I got the confirmation call. I was happy to experiment with a new card named 'ABN AMRO Credit Card', though I already had existing plethora of cards.

Unfortunately the trouble started when I got an email from ABN AMRO that my application has been rejected because I did not meet the credit policy of their Bank.

Here is the email I received from them:
Quote:
Reference Number : 080552124


Date : 26/02/2008


Dear MR KUSHAL K PATHAK,


This is with reference to your application for an ABN AMRO Bank Credit Card.

We have reviewed your application and regret to inform you that we would not be able to issue an ABN AMRO Credit Card to you at this stage, as you do not meet the credit policy as specified by the Bank.

We would like to take this opportunity to thank you for your interest in the ABN AMRO Credit Card.


Assuring you of our best services always.


Warm Regards,

ABN AMRO Bank "Active Alert" Services



This is an automated message, please donot reply to this.
Though it stated, it's an automated message, I thought to talk with the automated machine with a bleek hope of getting a reply.

My prime worry at that time was:

As my personal details were floating around with credit card companies, I suspected sleepless calls from agents offering me credit cards, and I wanted to secure my information as fast as possible.

So I wrote back to the automated mail:

26th February 2008:

Quote:
Thank you for the confirmation. May I request you to kindly return back the documents submitted by me to the executive at the earliest.
Regards,
Kushal Pathak
To this next day I got the prompt reply:

Quote:
Dear Mr. Pathak,

This has reference to your email dated February 26, 2008.

We wish to express our inability to return the documents submitted along with the credit card application.

We will appreciate your patience & cooperation in this regard.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices

****************
QUICK TIP
*************************************************************************************************************************************************************************************
Access Cardsonline & request for a balance transfer or a draft on your card ! Visit www.abnamro.co.in and make banking simple & hassle free!
**************************************************************************************************************************************************************************************
Cards Online - You may log on to CardsOnline & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history. In a nutshell you will be in a position to access details on your credit card account from anywhere - anytime. Log on to www.abnamro.co.in and register now !
***************************************************************************************************************************************************************************************
* Bank By Phone service - Delhi & Noida 95124 411 1111, Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Tirupur 9282021111, Pune 664 21111, Hyderabad 6666 1234, Vizag 9540 - 6666 1234, Bangalore 4124 5555, Mangalore 300 1500, Ahmedabad 98249 02224,Vadodara 6619999 Surat 98249 02224,Lucknow 398 2500 , Gurgaon 411 1111, Chandigarh, Ludhiana , Jalandhar 92165 01111 , Jaipur 92143 01111 , Kerala 92494 21111 , Nagpur, Kanpur , 011 3900 2224 or 1800 11 2224 , Nasik 9223321111 ,Coimbatore 92820 21111,Toll free 1800112224
***************************************************************************************************************************************************************************************
As you can see that I cannot be satisfied with this response, so I wrote them back on 27th Feb 2008 itself:

Quote:
Dear cardservices,
Thank You for writing to me.
As you had mentioned that the documents cannot be sent back to me, kindly ensure and confirm to me in writing that my documents would not be exposed and that I should not be contacted by any of ABN AMRO executive about Card issues from now onwards.
Also I would like to know how my telephone number was farmed by the BPO executives from the ICICI bank, with a promise that 'as I am customer of ICICI bank credit card, I would be given ABN AMRO Titanium credit card"? Kindly let me know the policy of harping mobile numbers from other credit card companies, and the managerial level who controls them.
Thank You for cooperation.
Regards,
The card service responded to me on 29th Feb 2008

Quote:
Dear Mr. Pathak,

This has reference to your email dated February 27, 2008.

We have taken a note of your request and the same has been forwarded to the concerned department. We will revert to you shortly.

We will appreciate your patience and co-operation in this regard.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Cardservices
First time a Human appeared after so many replies from cardservice. I wonder if it was in fact human :crazy:

On: 3rd March 2008:
Quote:
Dear Mr. Pathak,

This has reference to your email dated February 27, 2008.

ABN AMRO bank is fully committed to customer's privacy & information and we always ensure that there is no compromise to it.

We however wish to express our inability to return the documents submitted along with the credit card application.

We will appreciate your patience & cooperation in this regard.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Rahul Bhatia
Not satisfied with the partial and and superficial reply to cover up most of my questions I wrote back the same day:

Quote:
Thank You Rahul for the reply, and I appreciate your response.
Unfortunately I did not get the reply to my query dated 27th Feb 2008, wherein I asked "Also I would like to know how my telephone number was farmed by the BPO executives from the ICICI bank, with a promise that 'as I am customer of ICICI bank credit card, I would be given ABN AMRO Titanium credit card"? Kindly let me know the policy of harping mobile numbers from other credit card companies, and the managerial level who controls them."

I want to proceed legally on to this issue and request you to provide me with the requisite information. If the need be, I can provide you with the mobile and other telephone numbers, the number of times I was called and the nature of conversation. I am sure you would be having all this information with you already.

Thank You for the detailed reply.
Regards,
Again cardservice came to reply to this:

Quote:
Dear Mr. Pathak,

This has reference to your email dated March 03, 2008.

We have taken a note of your request and the same has been forwarded to the concerned department. We will revert to you shortly.


We will appreciate your patience and co-operation in this regard.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,

Cardservices
I have many months to continue this blog series, as ABN AMRO always obliged me with staggered replies, hoping for my short term memory...

The correspondence is stalled to continue in next sequel.. part-III
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html
  4. http://www.bighelpers.org/forum/blog...values-iv.html
  5. http://www.bighelpers.org/forum/blog...-values-v.html
  6. http://www.bighelpers.org/forum/blog...ny-values.html
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/10-abn-amro-credit-cards-company-values-ii.html ABN AMRO Credit Cards: The Company Values http://www.bighelpers.org/forum/blogs/kushal/9-abn-amro-credit-cards-company-values.html Thu, 24 Apr 2008 16:49:52 GMT I am fighting a long and protracted battle with ABN AMRO Credit card, and as my blog will display the email correspondence I am having from the past... I am fighting a long and protracted battle with ABN AMRO Credit card, and as my blog will display the email correspondence I am having from the past 2 months or more, there is seriously a question of Company Values.

The story starts from the day an agent called me to give Platinum Credit Card because I was having ICICI Gold Credit Card.

  • How did he got my Mobile Number?:confused:
  • How did he know my name?:p
  • How did he knew that I had 'Gold' Credit Card' of ICICI Bank?:shocked:
  1. http://www.bighelpers.org/forum/blog...ny-values.html
  2. http://www.bighelpers.org/forum/blog...values-ii.html
  3. http://www.bighelpers.org/forum/blog...alues-iii.html
  4. http://www.bighelpers.org/forum/blog...values-iv.html
  5. http://www.bighelpers.org/forum/blog...-values-v.html
  6. http://www.bighelpers.org/forum/blog...ny-values.html
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/9-abn-amro-credit-cards-company-values.html My Tryst with Samsung AC http://www.bighelpers.org/forum/blogs/kushal/8-my-tryst-samsung-ac.html Thu, 03 Apr 2008 14:35:59 GMT Just stretching my legs in the cool breeze of Samsung Moderato Split AC after a long time. It feels as if the true AC comfort in Delhi Summer is... Just stretching my legs in the cool breeze of Samsung Moderato Split AC after a long time. It feels as if the true AC comfort in Delhi Summer is mine.

Not long though I had been struggling to get it's temperature down, but it appeared to me that Samsung Moderato never respects my body temperature. I need to put the temperature to 16 degrees to get the cooling effect of 25 degrees.

The problem to me was malfunctioning of thermostat which would incorrectly show the room temperature less. For example if the temperature it is detecting of room is 20 degrees, keeping the AC temperature to 20 degrees would trip it's compressor. if the thermostat is faulty it wrongly detects the temperature of the room to be 20, instead of 28-30 degrees.

From the past 8 months or so I had been struggling with this issue, and raised a complaint with the customer care. They were kind enough to send the service engineer dot on time. As usual they were highly polite, and cordial.

That's it!

The engineer won't budge a bit and would justify the issue by making me realize that I do not understand anything of cooling phenomenon. He was also sure that the room temperature after cooling kept at 16 degrees was correct even though he was sweating.
:mad:

The 2007 summer passed and we closed the AC for yet another hot summers to face for 2008.

However, this time I was sure not to have samsung India have it's own way.

As usual, this year too the service engineer came, but were more hell bent on doing the service of the AC than correcting the problem of temperature. When I came back from office, the AC was shinning and my wife was very happy that Service engineer had cleaned everything from the AC. She also scolded me that "Why you are not so good in cleaning the AC as they are"? :o

Taking all those Samsung shinning, I started the AC only to fade the shine in sheen. The AC started detecting room temperature as 21 degrees and the same old story...

I made another call and complaint to samsung regarding the issue, and they were prompt enough to send the service engineer the same day.

This time I decided to beat him in his logic. I was surprised that the service engineer kept the cool all through this time, perspiring, but adamant on the issue that I do not understand how cooling is. He made me feel stupid all though this time.

I insisted on him to kindly escalate the matter to the right person, if he is unable to solve it. He would immediately respond by accepting my request, but would always end the statement as 'I'll call other engineer, but there is nothing can be done. And that you need to change your view point'.

Finally I decided to write a complaint via email. Here is the content:

Quote:
Hello Support,

My AC detials:
Model: Samsung Moderato
Serial No: 0509 PAJP 300018
Model: AS 18 MSAN
Date of purchase: 18/05/2007
Online registration NO: 46905

I had complaint last year August 2007 about the thermostat defect of the AC, for you your company was kind enough to send the service engineer. Unfortunately the service engineer justified that there is no problem, and went with correcting it. I ran the AC last summer with the problem persisting and continuing this year too.

The issue: The room temperature the electronic panel is displaying is way below to what is the actual temperature. For example if the room temperature today is 29-30 (approx.) it is displaying 22-23 Degrees. Now to get the cooling of around 23-24 degrees, I had to shift the AC temperature to 16-17 degrees (because the thermostat is detecting the room temperature to be 22 degrees to start with). If I keep the temperature in auto mode which try to maintain the temperature of 24-25 degrees, with this defective AC system, the compressor will never start.

Now the Service engineer has been trying to convince me that there are different layers of temperature in the room, and therefore you will have to keep the temperature at 20 degrees always to get the desired cooling. in effect he tried to convince once again today that everything is normal.

My Service call request number is: BP:8405914380

May I request you to help me correct the issue with and if my contention if proved right, kindly compensate my mental agony and harassment caused to me by taking appropriate action against the service engineer immediately.

For You information: I will use this email and consequent replies in appropriate public forums.

Thank You!

With Kind Regards,
This was the reply I had received.

Quote:
Dear Customer,
Thank you for patronizing Samsung product.
Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department.Our concern person would get in touch with you shortly. Please bear with us till then.
Assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd
.

This time sane person came and detected the problem to be 'Thermostat', which was changed and problem got rectified.
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/8-my-tryst-samsung-ac.html Punjab National Bank NEFT transaction, things you must know! http://www.bighelpers.org/forum/blogs/kushal/6-punjab-national-bank-neft-transaction-things-you-must-know.html Thu, 07 Feb 2008 15:03:23 GMT To start with I had fairly good experience with PNB and their proactive approach at the managerial level. I must congratulate them for being better... To start with I had fairly good experience with PNB and their proactive approach at the managerial level. I must congratulate them for being better than Private Sector Banks. They add lot of personal touch at the highest of level. I mean it is much easier to approach senior level than is possible with any Private sector Bank. It may not be exactly because of them becoming accessible but others (especially) Juniors making them run for the job.

I am not sure if any body of you had been treated with cups of tea and snacks by no other than Chief General Manager just to get your personal saving bank account opened.


I did NEFT transaction to transfer some amount to my other bank account. It got debited from my PNB Bank account the next day, but would not show up for another day into my other bank account.

I decided to call the Help desk to get the status of my transaction. As usual, the Help desk was over polite but empty in knowledge. He let me hold the call for sizable amount of time only to return some verbose Sorries. And of course he was satisfied when he returned back with 2 Mumbai office telephone number.

I decided to settle my apprehension as it was my lunch hour. So I made the call at 022-22627523. The gentle man was gentle enough to mis-interpret my query and looked very confidant in explaining to me that my transaction had been reverted back.

On my repeated insistence for allowing me to explain the nature of my issue, he was happy to tell me that it was not his department to handle this. He was handling transaction above 100000 RTGS transfers. He discussed with the colleague which I was able to overhear, that the other employee was responsible for the NEFT settlement.

But he finally decided not to hand over phone to the one who was sitting around him, but insisted that I call NEFT department at this number: 022-22627529 where Mr. Sethi would solve the problem. (who was sitting beside him)

I decided to give a try, but to my dismay, the phone was never picked up. To check up if the phone was not dead, I called up another time to RTGS dept number 022-22627523 and simultaneously at 022-22627529 and I could hear the other bell ringing. This made me sure that the phone was not dead, that 529 was near to 523.

This time 523 Employee was happy to give me another numbers:
  1. 022-22627519: Engaged for infinity
  2. 022-22627521: Who again redirected me to 529
  3. 022-22662421: He re-directed me to 22627518
  4. 022-22626372: He was sitting on another floor, and was quick to respond that he is from Foreign exchange office.
Disgusted that my lunch time was running out, and that I was becoming restless I now decided to escalate the issue.

The re-directed Gentle man was very polite and informative, I suspected him to be in supervisory level.
He first told me to call at 629, 619 which I had already done so. Seeing my anxious nature, he was quick to tell me the fax number : 022-22673797 and insisted me that if you want to get the job done, fax it here.

I was in no mood at that time to write a letter and than fax it, so I asked him the telephone number of Chief General Manager, and I got that in a jiffy.
022-22627511

After 3 attempts, a Lady picked up who showed complete helpless ness in either connecting to Chief General Manager, or in understanding my issue.

When I asked the mobile number of CGM, I could not believe, I had it in fraction of second.

So I decided to call Shri. Mehtani, CGM on his mobile. He decided to cut it out my landline numbers. So I called him from mobile number which also was pressed with 'Red' Button.

I again gave a try at 22627523 (RTGS) and the employee picked up to listen to my query as to why the other number beside you is not been picked up? Hearing this he again politely and in one sentence asked me to keep on trying. He put down the phone in the cradle and without knowing that I am still at hold, he put the mouthpeice on the side of the phone so that I do not disturb him. I had the chance to hear the after talks.

The other employee to the Employee who picked up the phone: " Who was he"?
The employee who picked up the phone to other (Probably NEFT department Mr. Setti): "The man was asking why the phone was not picked up. Ha ha ha!"


It was past 2 PM, and hunger and anger was overwhelming me. But not to stop is what I learned in Civil Service carrier.

So finally I decided to write a fax letter, where my subject line read 'Not picking up of phone number 22627529 and 22627519' instead of my transaction complaint. I had made sure this time to display my Official Post with full details. I faxed to them with plea to call me back at my mobile immediately and asking for the explanation as to why my call has not been picked up.

I also made sure that, I faxed the letter at least thrice so to make sure the impact.

I finally made an attempt to call Mr. Mehtani, CGM from yet another mobile, which was this time picked up by him.

He was prompt enough to call in his chamber, Mr. Setti even without knowing my designation. Mr Setty noted down my issue and was prompt enough to call me back with satisfactory explanation.

He then asked me if I was the one who had faxed the letter, and was hell bent on asking me for pardon.

When I narrated his laughter, that he did not pick up the phone:

"Sir, I am alone, many of staff are on leave. I had to do so many authorization of NEFT, so tell me Sir, how can I pick up the phone".

I think my Fax made some impact and I again got a call from CGM, who had already helped me on my earlier call. He explained to me the points I had raised on the fax that, 'Mr. Meghani on his mobile had also not picked up the phone', that he was busy in the meeting and that he responded to me once he came out. ]]> kushal http://www.bighelpers.org/forum/blogs/kushal/6-punjab-national-bank-neft-transaction-things-you-must-know.html <![CDATA[How to Use 'Add a Social Issue for Wiki' at Big Helpers Project tools]]> http://www.bighelpers.org/forum/blogs/kushal/5-how-use-add-social-issue-wiki-big-helpers-project-tools.html Tue, 05 Feb 2008 03:24:52 GMT The Project tool "Add a Social Issue for Wiki" is meant for all of the Members of Big Helpers to raise an issue of common Social Importance. Once the issue is raised, it need to be voted upon by all of us stating if that issue is really important to be covered under Wiki segment.

The Issue can also be discussed in there by providing basic input the issue. Once we have enough material and links available with that Project, we would assign the work to one or many of our Team Members or 'Site Contributors'
, who would then undertake the writing of the wiki article.

So sum up, project tool is used to
  1. Raise an issue
  2. Decide about its utility, whether to be incorporated in our wiki
  3. Gathering and posting of material. We call it alpha phase of wiki development.
  4. Assigning and taking up of the issue by Member for writing it up, would be called as 'Wiki Author (s)'
  5. Follow-up with more resources and links if found, for the Wiki Author (s) to help him incorporate it in the Wiki.
  6. Once incorporated, the Project would be marked 'incorporated'.
]]> kushal http://www.bighelpers.org/forum/blogs/kushal/5-how-use-add-social-issue-wiki-big-helpers-project-tools.html Who are Site Contributors and Pioneer Members at Big Helpers http://www.bighelpers.org/forum/blogs/kushal/4-who-site-contributors-pioneer-members-big-helpers.html Thu, 22 Nov 2007 15:43:29 GMT Hello, As a policy decision we took, all our first 500 members would be our Pioneer Members and would carry a special Label below their name always.... Hello,
As a policy decision we took, all our first 500 members would be our Pioneer Members and would carry a special Label below their name always.
This is the label:



However, those Pioneer Members who remain in-active for a long period would be reverted back to normal Membership.

To decide about the days of inactivity, we are yet to take the decision though.

Those members who post articles at our wiki segment and those chosen by our Management would be designated as 'Site Contributor'.




For us Site Contributors are very important and and they are the ones specialized in their fields.

The Site Contributors would work in close coordination with our 'Big Helpers Team' and would assist in Wiki Article developments. The Site Contributors can be assigned any of our Projects and would then work on them.

During our initial days we had decided to focus more on Wiki Article building through Project tools and also contributing to Wiki Segment. ]]> kushal http://www.bighelpers.org/forum/blogs/kushal/4-who-site-contributors-pioneer-members-big-helpers.html Projects and Wiki at Big Helpers http://www.bighelpers.org/forum/blogs/kushal/3-projects-wiki-big-helpers.html Mon, 19 Nov 2007 10:52:32 GMT I would like to draw attention of our team and members of our most important focus area of the Big Helpers. 1. Projects: The Projects tool are... I would like to draw attention of our team and members of our most important focus area of the Big Helpers.
  1. Projects: The Projects tool are supposed to be used for building concept and following it up.
    • Currently we have two categories of the project tools:
    • Add a Social Issue for Wiki
    • Big Helpers development
    • In Ask for Social Issue for Wiki, you simply raise an important question affecting our society and which need to be answered in an article form. It is not meant for discussions but for full proof article which will help citizens of India in understanding and solution of the issue. Once the Wiki is created, it can then be improved upon, edited upon by members and then discussed upon.
    • Similiarly you can post new features or bug about the website here Big Helpers development
  2. Wiki: This is meant to create wiki like article which can be edited and improved upon by collective knowledge base of the community. When the wiki article is created by member, it becomes his article and all those who edits, add, delete, format it becomes the article contributor. This way by community effort we can build upon the solution to common questions which have been consolidated at the Project tools.
The forums can be used for any discussions and help, and sometimes when the topic is really relevant it would be shifted or copied down in the wiki segement too.

Rest to follow.... ]]> kushal http://www.bighelpers.org/forum/blogs/kushal/3-projects-wiki-big-helpers.html Launch of Big Helpers http://www.bighelpers.org/forum/blogs/kushal/2-launch-big-helpers.html Thu, 15 Nov 2007 20:27:50 GMT As always is with our websites, today we are launching our first public release of website 'Big Helpers' on 16th November 2007 on 'World Tolerance Day'.

We have made many customization features to suit the need of the website. many would find pretty similarity with the 'RTI India' Website, however there are way to many difference which only regular member would come to realize.

One of the important feature of the site is the wiki (Knowledge base) section, where the important topics can be operationalize with the collective wisdom of the Big Helpers Community.

Similarly 'Project' tools have been added so that we take up some important issues to its logical conclusion. ]]> kushal http://www.bighelpers.org/forum/blogs/kushal/2-launch-big-helpers.html Development Blog of Big Helpers.org http://www.bighelpers.org/forum/blogs/kushal/1-development-blog-big-helpers-org.html Sat, 27 Oct 2007 19:08:52 GMT The idea has been concieved by me to start a website where based on the community strenght we will help common netizen to solve social issues. We... The idea has been concieved by me to start a website where based on the community strenght we will help common netizen to solve social issues.

We would also start area for emotional help in the coming days.

Keep track! ]]> kushal http://www.bighelpers.org/forum/blogs/kushal/1-development-blog-big-helpers-org.html