Opinionated views from an Officer who thinks luck is a fusion of opportunity and preparation.
ABN AMRO Credit Cards: The Company Values-II
Posted 04-24-2008 at 10:45 PM by kushal
Continuing my earlier blog http://www.bighelpers.org/forum/blog...ny-values.html, I applied for the card without actually going into who's who. The agents collected my card from my office, and I got the confirmation call. I was happy to experiment with a new card named 'ABN AMRO Credit Card', though I already had existing plethora of cards.
Unfortunately the trouble started when I got an email from ABN AMRO that my application has been rejected because I did not meet the credit policy of their Bank.
Here is the email I received from them:
Though it stated, it's an automated message, I thought to talk with the automated machine with a bleek hope of getting a reply.
My prime worry at that time was:
As my personal details were floating around with credit card companies, I suspected sleepless calls from agents offering me credit cards, and I wanted to secure my information as fast as possible.
So I wrote back to the automated mail:
26th February 2008:
To this next day I got the prompt reply:
As you can see that I cannot be satisfied with this response, so I wrote them back on 27th Feb 2008 itself:
The card service responded to me on 29th Feb 2008
First time a Human appeared after so many replies from cardservice. I wonder if it was in fact human 
On: 3rd March 2008:
Not satisfied with the partial and and superficial reply to cover up most of my questions I wrote back the same day:
Again cardservice came to reply to this:
I have many months to continue this blog series, as ABN AMRO always obliged me with staggered replies, hoping for my short term memory...
The correspondence is stalled to continue in next sequel.. part-III
Unfortunately the trouble started when I got an email from ABN AMRO that my application has been rejected because I did not meet the credit policy of their Bank.
Here is the email I received from them:
Quote:
Reference Number : 080552124
Date : 26/02/2008
Dear MR KUSHAL K PATHAK,
This is with reference to your application for an ABN AMRO Bank Credit Card.
We have reviewed your application and regret to inform you that we would not be able to issue an ABN AMRO Credit Card to you at this stage, as you do not meet the credit policy as specified by the Bank.
We would like to take this opportunity to thank you for your interest in the ABN AMRO Credit Card.
Assuring you of our best services always.
Warm Regards,
ABN AMRO Bank "Active Alert" Services
This is an automated message, please donot reply to this.
Date : 26/02/2008
Dear MR KUSHAL K PATHAK,
This is with reference to your application for an ABN AMRO Bank Credit Card.
We have reviewed your application and regret to inform you that we would not be able to issue an ABN AMRO Credit Card to you at this stage, as you do not meet the credit policy as specified by the Bank.
We would like to take this opportunity to thank you for your interest in the ABN AMRO Credit Card.
Assuring you of our best services always.
Warm Regards,
ABN AMRO Bank "Active Alert" Services
This is an automated message, please donot reply to this.
My prime worry at that time was:
As my personal details were floating around with credit card companies, I suspected sleepless calls from agents offering me credit cards, and I wanted to secure my information as fast as possible.
So I wrote back to the automated mail:
26th February 2008:
Quote:
Thank you for the confirmation. May I request you to kindly return back the documents submitted by me to the executive at the earliest.
Regards,
Kushal Pathak
Regards,
Kushal Pathak
Quote:
Dear Mr. Pathak,
This has reference to your email dated February 26, 2008.
We wish to express our inability to return the documents submitted along with the credit card application.
We will appreciate your patience & cooperation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
QUICK TIP
*************************************************************************************************************************************************************************************
Access Cardsonline & request for a balance transfer or a draft on your card ! Visit www.abnamro.co.in and make banking simple & hassle free!
**************************************************************************************************************************************************************************************
Cards Online - You may log on to CardsOnline & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history. In a nutshell you will be in a position to access details on your credit card account from anywhere - anytime. Log on to www.abnamro.co.in and register now !
***************************************************************************************************************************************************************************************
* Bank By Phone service - Delhi & Noida 95124 411 1111, Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Tirupur 9282021111, Pune 664 21111, Hyderabad 6666 1234, Vizag 9540 - 6666 1234, Bangalore 4124 5555, Mangalore 300 1500, Ahmedabad 98249 02224,Vadodara 6619999 Surat 98249 02224,Lucknow 398 2500 , Gurgaon 411 1111, Chandigarh, Ludhiana , Jalandhar 92165 01111 , Jaipur 92143 01111 , Kerala 92494 21111 , Nagpur, Kanpur , 011 3900 2224 or 1800 11 2224 , Nasik 9223321111 ,Coimbatore 92820 21111,Toll free 1800112224
***************************************************************************************************************************************************************************************
This has reference to your email dated February 26, 2008.
We wish to express our inability to return the documents submitted along with the credit card application.
We will appreciate your patience & cooperation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
QUICK TIP
******************************
Access Cardsonline & request for a balance transfer or a draft on your card ! Visit www.abnamro.co.in and make banking simple & hassle free!
******************************
Cards Online - You may log on to CardsOnline & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history. In a nutshell you will be in a position to access details on your credit card account from anywhere - anytime. Log on to www.abnamro.co.in and register now !
******************************
* Bank By Phone service - Delhi & Noida 95124 411 1111, Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Tirupur 9282021111, Pune 664 21111, Hyderabad 6666 1234, Vizag 9540 - 6666 1234, Bangalore 4124 5555, Mangalore 300 1500, Ahmedabad 98249 02224,Vadodara 6619999 Surat 98249 02224,Lucknow 398 2500 , Gurgaon 411 1111, Chandigarh, Ludhiana , Jalandhar 92165 01111 , Jaipur 92143 01111 , Kerala 92494 21111 , Nagpur, Kanpur , 011 3900 2224 or 1800 11 2224 , Nasik 9223321111 ,Coimbatore 92820 21111,Toll free 1800112224
******************************
Quote:
Dear cardservices,
Thank You for writing to me.
As you had mentioned that the documents cannot be sent back to me, kindly ensure and confirm to me in writing that my documents would not be exposed and that I should not be contacted by any of ABN AMRO executive about Card issues from now onwards.
Also I would like to know how my telephone number was farmed by the BPO executives from the ICICI bank, with a promise that 'as I am customer of ICICI bank credit card, I would be given ABN AMRO Titanium credit card"? Kindly let me know the policy of harping mobile numbers from other credit card companies, and the managerial level who controls them.
Thank You for cooperation.
Regards,
Thank You for writing to me.
As you had mentioned that the documents cannot be sent back to me, kindly ensure and confirm to me in writing that my documents would not be exposed and that I should not be contacted by any of ABN AMRO executive about Card issues from now onwards.
Also I would like to know how my telephone number was farmed by the BPO executives from the ICICI bank, with a promise that 'as I am customer of ICICI bank credit card, I would be given ABN AMRO Titanium credit card"? Kindly let me know the policy of harping mobile numbers from other credit card companies, and the managerial level who controls them.
Thank You for cooperation.
Regards,
Quote:
Dear Mr. Pathak,
This has reference to your email dated February 27, 2008.
We have taken a note of your request and the same has been forwarded to the concerned department. We will revert to you shortly.
We will appreciate your patience and co-operation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
This has reference to your email dated February 27, 2008.
We have taken a note of your request and the same has been forwarded to the concerned department. We will revert to you shortly.
We will appreciate your patience and co-operation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
On: 3rd March 2008:
Quote:
Dear Mr. Pathak,
This has reference to your email dated February 27, 2008.
ABN AMRO bank is fully committed to customer's privacy & information and we always ensure that there is no compromise to it.
We however wish to express our inability to return the documents submitted along with the credit card application.
We will appreciate your patience & cooperation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Rahul Bhatia
This has reference to your email dated February 27, 2008.
ABN AMRO bank is fully committed to customer's privacy & information and we always ensure that there is no compromise to it.
We however wish to express our inability to return the documents submitted along with the credit card application.
We will appreciate your patience & cooperation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Rahul Bhatia
Quote:
Thank You Rahul for the reply, and I appreciate your response.
Unfortunately I did not get the reply to my query dated 27th Feb 2008, wherein I asked "Also I would like to know how my telephone number was farmed by the BPO executives from the ICICI bank, with a promise that 'as I am customer of ICICI bank credit card, I would be given ABN AMRO Titanium credit card"? Kindly let me know the policy of harping mobile numbers from other credit card companies, and the managerial level who controls them."
I want to proceed legally on to this issue and request you to provide me with the requisite information. If the need be, I can provide you with the mobile and other telephone numbers, the number of times I was called and the nature of conversation. I am sure you would be having all this information with you already.
Thank You for the detailed reply.
Regards,
Unfortunately I did not get the reply to my query dated 27th Feb 2008, wherein I asked "Also I would like to know how my telephone number was farmed by the BPO executives from the ICICI bank, with a promise that 'as I am customer of ICICI bank credit card, I would be given ABN AMRO Titanium credit card"? Kindly let me know the policy of harping mobile numbers from other credit card companies, and the managerial level who controls them."
I want to proceed legally on to this issue and request you to provide me with the requisite information. If the need be, I can provide you with the mobile and other telephone numbers, the number of times I was called and the nature of conversation. I am sure you would be having all this information with you already.
Thank You for the detailed reply.
Regards,
Quote:
Dear Mr. Pathak,
This has reference to your email dated March 03, 2008.
We have taken a note of your request and the same has been forwarded to the concerned department. We will revert to you shortly.
We will appreciate your patience and co-operation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
This has reference to your email dated March 03, 2008.
We have taken a note of your request and the same has been forwarded to the concerned department. We will revert to you shortly.
We will appreciate your patience and co-operation in this regard.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
The correspondence is stalled to continue in next sequel.. part-III
- http://www.bighelpers.org/forum/blog...ny-values.html
- http://www.bighelpers.org/forum/blog...values-ii.html
- http://www.bighelpers.org/forum/blog...alues-iii.html
- http://www.bighelpers.org/forum/blog...values-iv.html
- http://www.bighelpers.org/forum/blog...-values-v.html
- http://www.bighelpers.org/forum/blog...ny-values.html
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